1. Introduction
These Terms of Use (hereafter referred to as "Terms") govern the use of the services and products offered by Valdrin Sahiti LLC (hereafter referred to as "the Company"). The Company offers design, orders, sales, and production of custom dresses and other clothing items for clients worldwide, including but not limited to, unique and personalized designs based on the client’s specific requests.
2. Acceptance of Terms
By using the products or services provided by the Company, the client agrees to these Terms in full. Any client placing an order implicitly agrees to these Terms and takes responsibility for abiding by them.
3. Services and Products
The Company offers personalized services for designing, producing, and selling unique dresses and other clothing items. Custom products are created based on the specific requirements of the client and are intended for consumers seeking special, exclusive designs. Each product is customized, and as such, it is non-returnable unless there is a confirmed manufacturing defect.
4. Orders and Delivery Times
Each order is based on the client’s specific requests, and once the order is confirmed, the client does not have the right to change the design or any other parameters of the product without written approval from the Company. The delivery time will be determined at the time of the order and may change depending on the complexity of the design, required materials, and the destination of the shipment. Delivery details and deadlines are outlined in the product delivery terms.
5. Price and Payment
The price of each product is variable and depends on the materials used, the level of customization, and the specific work involved in the design. The Company reserves the right to require a deposit for certain orders. Full payment must be made in advance for all clients, unless otherwise agreed. The client will be notified of any additional expenses that may arise during the production process.
6. Shipping and Transportation
The Company offers domestic and international shipping services. Shipping costs are calculated separately and are not included in the product price. The Company is not responsible for customs fees, import duties, or any other charges imposed by the authorities of the destination country. The client is responsible for all such charges. Additionally, international shipping may be subject to unforeseen delays for which the Company is not liable.
7. Measurements and Client’s Responsibility
The client is responsible for providing accurate measurements and specifications for custom orders. The Company is not liable for any errors resulting from inaccurate measurements provided by the client. If the product does not fit due to incorrect measurements, any changes or adjustments will be made at an additional cost to the client.
8. Cancellations and Returns
Once an order is confirmed and production has begun, cancellation is not possible. Returns are only accepted in the case of manufacturing defects. The client must notify the Company within 5 days of receiving the product if there is any defect or issue with the product. Returns or exchanges for customized products for reasons other than manufacturing defects are not allowed.
9. Liability for Damages and Risks After Delivery
Once the product has been delivered and accepted by the client, the Company is not responsible for any damages that may occur during shipping or after delivery. The client is responsible for the maintenance and care of the product.
10. Responsibilities for Force Majeure Circumstances
The Company is not liable for any delays or failure to fulfill its obligations due to force majeure events, including but not limited to strikes, wars, natural disasters, pandemics, or other unforeseeable situations.
11. Return and Exchange Policy
Apart from manufacturing defects, customized products are not subject to return or exchange. If the client reports a manufacturing defect within the specified period, the Company will offer repair, replacement, or a refund depending on the specific circumstances. For any valid claims, the Company will make reasonable efforts to correct the issue within a reasonable timeframe.
12. Binding Contract
These Terms and Conditions constitute a complete and legally binding agreement between the client and the Company. Once the client accepts these Terms, it is considered that a valid legal contract has been formed, including all obligations and responsibilities arising from it.
13. Copyright and Intellectual Property
All designs, patterns, and products created by the Company are the intellectual property of the Company. Any unauthorized reproduction, copying, or use of these designs and products without the written consent of the Company is prohibited and may lead to legal consequences.
14. Amendments to Terms
The Company reserves the right to change these Terms and Conditions at any time. Any changes will be communicated through the official website or other official communication channels with clients. These changes will be binding on all clients upon publication.
15. Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Kosovo. Any disputes arising from these Terms will be resolved by the competent courts of Kosovo.