Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between VALDRIN SAHITI and the Customer. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. 

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Business policy

1.1. The items are intended to be sold to legal persons, who are purchasing upon personal needs ( hereinafter referred to as the “Customer”).

1.2. The Customer, therefore, agrees to act as a Customer and not purchase with the intentions of using the items for commercial purposes such as reselling, putting the items up for rent, etc.

1.3 The seller is not liable for the defects, if the buyer at the time of entering into the contract was aware of the defects, or they could not have been unknown to the Buyer. 

Modifications of Terms and Conditions

2.1. Valdrin Sahiti Official reserves the right to make changes to The Terms and Conditions.

2.2 By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Ordering Process

3.1. To place an order, the Customer must contact or has to be contacted by one of our official communication channels:

3.1.1 Our Website – Valdrin Sahiti (www.valdrinsahiti.com/)

WhatsApp Number – 0038344247853 // 0038349966454

Payment

4.1. To place an order/purchase of an item, the Customer must pay the 50% deposit of the product price.

4.2 The payment(s) must be done through Credit/Debit Cards, Bank Transfer or other methods.

4.3 Deposit is nonrefundable due to materials/goods spent, and the time & recourses we allocate for every client of ours/

Products

5.1 Valdrin Sahiti Official offers these types of products:

a) Ready-made products (Products that are ready to buy from the Seller, that are produced in one size)

b) Customized products (Products that can be made by the Client’s requests and measurements)

5.2 The Customer understands that there may be slight differences in color, due to the different color settings in different monitors/screens.

5.3 Valdrin Sahiti Official products take 6-9 weeks to be produced, depending on the complexity of the product. The sales team will accommodate a delivery date for the Customer as a deadline.

5.4. Exceptions to the timeframe defined in Article 5.3. are the cases where the material is not in stock and it has yet to arrive, and/or unpredicted circumstances, which the Customer will be informed about.

Shipping policy

6.1. The shipping costs will be covered by the customer. Note this excludes customs’ fees and VAT.

6.2. Valdrin Sahiti offers worldwide shipping. The courier companies used for shipping depend on your location.

6.3. The products can only start shipping during weekdays.

6.4. The product(s) take(s) 4-5 business days to arrive at the Customer’s delivery address (not including your customs process that might take a few days).

6.4.1. The express posts typically write the estimated delivery date a few days later than the actual delivery date in case of emergencies, which means that the product will arrive earlier and that the Customer shouldn’t be alarmed.

6.5. The Customer will receive a tracking number (waybill) for his/her order once the product(s) is/are shipped. The tracking number can be entered in the courier official website.

6.6. Once the product is delivered, the Customer is required to sign the package.

Customs

7.1 Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible.

We are not responsible for any customs fees incurred on your order.

7.2 Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and the Buyer will not be refunded of the amount paid.

7.3 Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. 

7.4 However, Valdrin Sahiti Official wants to serve the Customers in the best way possible, therefore Valdrin Sahiti Official has compiled a few methods to help the Customers. 

7.4.1. The customer understands that the help for the customs does not indicate help in regards to other charges, or VAT.

7.4.2. The Customer understands that Valdrin Sahiti Official does not guarantee that this agreement will be followed by the Customer’s state customs, although they are obliged to.

Return / Exchange policy

Exchange & Return without the original issued invoice is not accepted. 

8.1 Since all products subject to sale are prepared in line with the wishes or measurements of the personal needs of the consumer, the Buyer is not entitled to return these products within this framework.

8.2 Exchanges / of products shipped within this framework are not accepted due to ‘body incompatibility’.

8.3 Return and exchange of damaged products are not accepted.

8.4 With regards to measurements and dresses that are customized, there might be small imperfections since it is not possible to have a perfect fit without having at least one physical fitting of the buyer. Every order goes through the Operative Director for quality recheck, which is made by a professional and experienced staff member.

Cancel / Refund Policy

9.1. The Customer is eligible to cancel the order, if the product does not turn out how the Customer has specified. The Customer needs to have appropriate reasons. 

9.1.1 If the customer decides to cancel the order the deposit will be used as a cancellation fee. 

9.2 The use of the same amount of payment for your next order it’s not acceptable, you will lose the previous one and you need to send the new payment for the next order.

9.3 If Valdrin Sahiti and the customer arrange a refund for the product that you want to return, it will be refunded to your bank account within 7 working days from the date of receipt of the products in accordance with the conditions of return.

Privacy Policy

10.1. The Customer understands that the Customer’s full name, e-mail address, phone number, and location are information that will be collected from Valdrin Sahiti Official.

The full name is used when referencing the order.

The e-mail address is used to send the Customer any relevant document and/or information about the Customer’s order, and/or anything else Valdrin Sahiti Official may deem as important. The customer will receive emails about new collections and offers from Valdrin Sahiti.

The phone number is used as contact information in the shipping package.

The delivery address / location is used as the product’s destination address when shipped.

10.2. The Customer understands that this information is collected in Valdrin Sahiti Official online orders database, to keep a record of the information so it isn’t lost.

10.3. The Customer understands that the Customer’s personal information will be used solely for the purposes stated in Article 10.1. and improve the services that Valdrin Sahiti offers. Information will not be published, shared, or distributed in any way, shape or form.

10.3.1. If customers send us photos from the order, they might get posted in our promotion channels.

Intellectual Property Policy

11.1. The Customer shall not reproduce, represent, distribute or adapt, directly or indirectly, any exclusive content pertaining to Valdrin Sahiti Official including trademarks, illustrations, photographs, videos, and designs in any way, shape, or form, without prior written consent from Valdrin Sahiti Official.